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Returns Policy

Please visit the link below to process a return or exchange. The returns label will also be available to print from the link provided below:


- Our policy lasts 30 days upon receiving your purchase. If 30 days have gone by since your purchase has reached you, unfortunately we can’t offer you an exchange or store credit refund.

- The customer is required to provide all information as requested to justify that the product is not functioning or working well. All other return/exchange terms apply.

- Customers are responsible for return shipping fees

- Shipping fees are non-refundable

- We reserve the right to reject any return of product if the reason is deemed as unsatisfactory to us.

    - Late or missing refunds
    If you haven’t received a refund yet, first check your bank account again.
    Then contact your credit card company, it may take some time before your refund is officially posted.
    Next contact your bank. There is often some processing time before a refund is posted.
    If you’ve done all of this and you still have not received your refund yet, please contact us at smile@nu-floss.com.

    Order Cancellation
    - All orders are automatically processed on our secure merchant processor and sent for shipment as soon as they are placed. Once an order is placed we incur irreversible fees and are unable to do so free of charge. We strictly adhere to the following cancellation policy:

    • All orders will incur a $15 cancellation fee.
    • Refunds will be refunded to the original form of payment.
    30-Day Smile Guarantee

    Enjoy happier, healthier gums & teeth within 30 days or simply return it for a full refund.

    100% Secure Payment

    SSL-Secure Encrypted payments guarantee safe online shopping. We accept all major cards.

    Free Worldwide Shipping

    All orders are processed and shipped within 48 hours and delivered to you in 3 to 5 days.